What's New
 
WatchMate's Alarm Capabilities #1
Check out what Ben Ellison has to say on PANBO
Compact, low-power Transponder, VHF Radio and AIS Display
We've put the Comar CSB 200 together with the Standard Horizon MATRIX GX2000, to give you a great low-power AIS solution for those long crossings! Click here for the wiring diagram or visit our Support pages for more AIS solutions.
Comar AIS-MULTI and AMEC CYPHO-101 win Practical Boat Owner "Best Buy" award!
PBO has long been our favorite British sailing magazine. Now we have even more reason to like it as the January issue's "Gear Test" recognizes our two favorite AIS receivers!
Same-day Shipping
If placed by noon PST, Monday through Friday, most orders ship same-day. (Excluding Class B AIS which must be programmed before shipping)
We Ship Internationally.
Use the online Shopping Cart to make sure your location is served and to check shipping
costs. For more information, click here. Please call or email with any questions
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Home > Terms and Conditions
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Thank you for your interest in Milltech Marine. For more information contact us at:
Milltech Marine Inc.
PMB 285
3377 Bethel Rd SE Ste 107
Port Orchard, WA 98366-5608
Phone: +1 (206) 299-2217
Toll free: +1 (866) 606-6143
Fax: +1 (425) 484-6218
Web: http://www.milltechmarine.com
Email: info@milltechmarine.com
We ship products primarily using UPS, FedEx and US Postal Service. Shipping charges include shipping insurance. All orders are shipped from our warehouse in Ohio.
We keep a large inventory of all products and try to ship products within 24 hours of receipt of order. Orders placed online before noon Pacific time, Monday through Friday, typically ship the same day. You will receive an email confirmation at the end of the day of shipment from our warehouse with tracking information.
Sales Tax: Orders for delivery into Washington state are subject to state destination sales tax.
Returns: Milltech Marine provides a "no questions asked" money-back return policy on hardware for 30 days after purchase. Shipping charges are not included in refunds.
After 30 days products may be returned at the discretion of Milltech Marine. A 15% re-stocking fee will be applied to any items accepted for return after 30 days. Sorry - we can not provide refunds on software purchases. For more information, contact us at: info@milltechmarine.com.
International Orders
All international orders must be shipped fully insured.
Preferred Shipping Vendor: UPS is our preferred shipping vendor. US Postal Service (USPS) shipments cannot be reliably tracked online and may take longer to reach their destination. The process to file a claim for a mislaid parcel is also slower and more cumbersome with USPS than with UPS or FedEx.
To check shipping cost for international orders: Enter the selected
products into the shopping cart. Go to "Checkout" enter the ship-to
address and then look at the "Shipping Options" (on the same page). This will allow you to
review all available choices for shipping carriers, services and costs
for your order, without committing to the purchase.
Undeliverable or Refused: If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Milltech Marine reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
Import Duties & Taxes: International orders are generally subject to local import duties and taxes (VAT). International
shipment costs charged by Milltech Marine do not include local import or
handling charges that may be assessed by the shipping carrier or by
local authorities for import duties and taxes. The customer is responsible for any duties or customs fees.
Milltech Marine is not responsible for, nor can we offer, any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. UPS will assist you in recovering your taxes and duties for a fee. Please contact UPS directly to initiate this service.
We do not ship to all nations. This is because, in some cases, we cannot provide the levels of service, tracking and assurance of delivery that we feel each customer deserves.
If your nation is not listed in the Shipping Information "Country" drop-down selector during checkout, we do not ship there. We suggest that you do one of the following:
1. Have the order shipped to a personal contact in the US that will then ship the order to the desired address
2. Establish an account with a mail forwarding company that will establish a US ship-to address for you and forward the shipment to your non-US address.
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